Triangle Fire Systems is committed to providing high quality design, and service, effective project management and outstanding customer service.
To ensure that we meet statutory and regulatory requirements and deliver consistent high quality it is the policy of Triangle Fire Systems that all of our activities are carried out in accordance with our quality management system. We are currently working towards UKAS accredited certification to BS EN ISO 9001.
The aim of our quality management system is to ensure that:
· We deliver a consistent quality of service to maintain excellent customer relations
· Customer satisfaction remains intrinsic to our business
· Our customer’s requirements have been fully understood and met
· All work is carried out consistently to a defined standard
· We have the skills and resources to fulfill our customer requirements
· Our staff are fully trained and involved in quality improvement
· We strive to continuously improve our systems and procedures
· We only use suppliers and services that meet our own quality assurance standards
· A professional approach to customer interface is maintained at all times
· Any complaints are dealt with effectively and efficiently and within a defined time period.
We are taking these steps as we recognise the importance that the quality of our service has to the future of our business.